Shipping policy
Shipping & Delivery Policy
At Opal Wear, we are committed to delivering your orders quickly and efficiently. Please review our shipping policy below for details on processing times, delivery options, and restrictions.
Shipping Rates & Fees
• We offer free standard shipping on all orders over $100.
• For orders below $100, a flat shipping fee will be applied at checkout, calculated based on your delivery location.
• Shipping costs for expedited or international deliveries may vary and will be provided during checkout or upon request.
Order Processing & Shipment
• All orders are processed and shipped within 2-4 business days, pending payment verification and item availability.
• Once your order has been shipped, you will receive a confirmation email with tracking details to monitor your package’s progress.
Estimated Delivery Time
• Standard shipping typically takes up to 7 business days from the shipment date, depending on your location.
• Delivery times may vary due to factors such as weather conditions, carrier delays, or high order volumes during peak seasons.
• If you require faster delivery, expedited shipping options may be available—please contact our customer service team for a quote.
Shipping Restrictions
• We do not ship to P.O. Boxes, APO/FPO addresses, or restricted regions due to shipping limitations.
• International shipping may be subject to customs duties, taxes, or import fees, which are the responsibility of the recipient.
• Certain countries or regions may not be eligible for shipping due to local regulations or carrier restrictions. If you are unsure whether we ship to your area, please reach out to us before placing your order.
Lost, Delayed, or Damaged Shipments
• If your package is delayed beyond the estimated delivery time, we recommend checking the tracking information first.
• If you suspect your package is lost or has arrived damaged, please contact us within 7 days of the expected delivery date so we can assist you in filing a claim or arranging a replacement.
Contact Us
For any shipping-related inquiries, including delivery updates or special shipping requests, please contact our customer service team at:
Email: info@opal-wear.com
Phone: +383 44 740583
Business Hours: Monday - Friday, 10:00 - 18:00
We appreciate your trust and will do our best to ensure your order arrives safely and on time!