Terms of service

Last Updated: 15/02/2025

Welcome to Opal Wear! These Terms and Conditions (“Terms”) govern your use of our website www.opal-wear.com and your purchase of products from Opal Wear (“we,” “us,” or “our”). By accessing or using our Site, you agree to be bound by these Terms.

1. General Terms

1.1 You must be at least 18 years old or have permission from a legal guardian to use our Site.
1.2 We reserve the right to modify these Terms at any time. Continued use of our Site after changes means you accept the updated Terms.

2. Orders & Payments

2.1 All orders are subject to availability. We reserve the right to cancel or refuse an order at our discretion.
2.2 Prices are listed in euro and may change without notice.
2.3 Payments must be made through our approved payment methods. We do not store your payment details.
2.4 Discounts, promotions, and sales are subject to specific terms, which will be stated at the time of the offer.

3. Shipping & Delivery

3.1 We collaborate with DHL as our main logistics partner to ensure secure and efficient delivery of all orders, minimizing losses and damages.
3.2 Shipping times and costs will be displayed at checkout. Delivery times are estimates and may vary depending on your location and customs processing.
3.3 For more details on shipping methods, delivery times, and international shipping policies, please refer to our Shipment Policy Page.

4. Returns & Exchanges

4.1 We accept returns and exchanges under the conditions stated in our Return & Refund Policy. Items must be unworn, unwashed, and in original packaging.
4.2 Customers are responsible for return shipping costs unless the item is defective or incorrect.

5. Intellectual Property

5.1 All content on our Site, including text, images, logos, and designs, is owned by Opal Wear and protected by intellectual property laws.
5.2 You may not use, reproduce, or distribute any content from our Site without our written permission.

6. User Conduct

6.1 You agree not to use our Site for any unlawful, fraudulent, or harmful activity.
6.2 We reserve the right to restrict access to users who violate these Terms.

7. Privacy Policy

7.1 Your personal data is handled in accordance with our Privacy Policy, which explains how we collect, use, and protect your information.

8. Limitation of Liability

8.1 Opal Wear is not liable for any indirect, incidental, or consequential damages arising from your use of the Site or purchased products.
8.2 Our liability is limited to the amount paid for the product in dispute.

9. Contact Information

For any questions or concerns regarding these Terms, contact us at:
Email: info@opal-wear.com
Phone: WhatsApp | Viber +383 44 740583

By using our Site, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.